SPECIFICATIONS

🏍️ Ridstar Q20 – The Ultimate 2000W Dual-Motor Fat Tire Monster

52V 40Ah Waterproof Lithium Battery • 2000W Peak Power • Dual Motors • Heavy-Duty 20×4.0 Fat Tires

The Ridstar Q20 is a high-performance electric bike engineered for riders who demand extreme power, maximum stability, and long-range endurance. With its 2000W dual motor setup, massive 52V 40Ah waterproof battery, and rugged 20-inch fat tires, the Q20 is built for serious off-road adventures and strong city commuting.

This bike is ideal for adults who want top-tier acceleration, professional climbing capability, and premium comfort — whether on mountains, forests, gravel, snow, or rough urban terrain.

⭐ Why the Ridstar Q20 Dominates Its Class

⚡ 2000W Dual Brushless Motors – Extreme Acceleration & Climbing Power

Experience unmatched torque and performance:
✔ Explosive acceleration
✔ Superior hill climbing
✔ Full off-road power
✔ Smooth traction on all surfaces

Dual Motors = Double Power + Double Control.

🔋 52V 40Ah Long-Range Waterproof Battery

A huge battery designed for serious riders.
Benefits:
✔ 80–130KM real-world range
✔ Deep waterproof design (rain-safe)
✔ Longer battery lifespan
✔ Fast and stable power delivery

Perfect for long-distance adventures and daily heavy use.

🛞 20×4.0 Fat Tires – Built for Every Terrain

Oversized off-road tires provide:
✔ Excellent grip
✔ Strong shock absorption
✔ Safety on sand, snow, mud, stone, water
✔ Smooth riding even on rough terrain

Ready for mountains, trails, deserts, forests, and city streets.

🛑 Front & Rear Suspension – Full Comfort on Any Road

Advanced suspension absorbs bumps and shocks, offering:
✔ Smooth ride
✔ Better control at high speed
✔ Reduced rider fatigue

Perfect for long adventure trips.

🛑 Powerful Front + Rear Disc Brakes

Reliable stopping power ensures high-speed safety for all conditions.

🛠 Premium-Grade Frame – Rigid, Durable & Built to Last

Engineered for high performance and heavy-duty riding.

📦 Technical Specifications

🛍 Why Buy From SwiftMart™? (EU Trust Boost)

SwiftMart™ is a registered, verified EU business in Toulouse, France, offering:

✔ Premium quality & verified suppliers
✔ Fast EU shipping
✔ Secure checkout + buyer protection
✔ Clear specs & honest descriptions
✔ Multilingual support (Pashto, English, French)

Your purchase is backed by EU consumer safety standards.
You’re not buying from a random seller — you’re buying from a trusted European store.

Ridstar Q20
2000W electric bike
dual motor e-bike
52V 40Ah battery
fat tire mountain e-bike
off road electric bike
adult electric bicycle
20 inch fat tire e-bike
powerful electric bike
SwiftMart electric bikes

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

✅ SHIPPING POLICY – SwiftMart™

Last update[11/14/2025]

1. Introduction

At SwiftMart™, we are committed to providing fast, safe, and reliable delivery for all E-Bikes, Batteries, and Electric Mobility products.

All shipments comply with:

• EU Transport Standards

• UN38.3 Battery Shipping Requirements

• France & EU Shipping Regulations

Our delivery partners include:
DPD, GLS, Chronopost, UPS, DHL, Colissimo
(Depending on warehouse location).

2. Processing Time

After you place an order:

✔ Orders are processed within 1–2 business days
✔ A tracking number is emailed as soon as the shipment is dispatched
✔ High-value E-Bikes undergo additional quality control before shipping

We do NOT offer same-day shipping because E-Bikes require inspection and safe packaging.

3. Shipping Time (EU Delivery)

SwiftMart ships exclusively from EU warehouses (France, Germany, Poland, Spain).

Estimated delivery times:

🚲 E-Bikes:

5–9 business days within the EU

🔋 E-Bike Batteries:

4–7 business days

🧰 Accessories:**

3–6 business days

⛔ No customs fees
⛔ No import taxes
⛔ No extra charges

All products are shipped inside the EU, so your order will not go through customs.

4. Shipping Costs

Shipping costs are calculated at checkout depending on:

✔ Delivery country
✔ Product weight
✔ Product size

Most E-Bikes include Free EU Shipping unless otherwise stated.

5. Delivery Requirements

Because our products are high value, you agree to:

✔ Provide a complete and correct shipping address
✔ Be available for delivery
✔ Answer the carrier if signature confirmation is required

If the carrier cannot deliver due to wrong address or unavailability, a re-delivery fee may apply.

6. Tracking Your Order

As soon as your order ships, you will receive:

📧 A shipping confirmation email
🔗 A tracking link
🚚 Real-time updates from the carrier

Tracking may take 24–48 hours to activate after dispatch.

7. Damaged or Missing Items

If your shipment arrives damaged or incomplete, notify us within 48 hours of delivery.

To process your claim, we require:

• Photos/videos of the packaging

• Photos/videos of the product

• Your order number

We will arrange a replacement, repair, or refund depending on the case.

8. Failed Delivery / Returned to Sender

A package may be returned to the warehouse if:

• The address is incorrect

• The customer is unavailable

• The phone number is not reachable

• Delivery attempts fail

• The customer refuses delivery

If the item returns to us, the customer may be responsible for re-shipping costs.

9. Shipping for Warranty & Returns

Return shipping rules are described in our Return & Refund Policy.

✔ If the product is defective → SwiftMart covers all shipping costs
✔ If the customer changes their mind → return shipping is not covered

We do not accept returns without prior approval.

10. Countries We Ship To

We currently ship to:

🇫🇷 France
🇩🇪 Germany
🇮🇹 Italy
🇪🇸 Spain
🇧🇪 Belgium
🇳🇱 Netherlands
🇵🇹 Portugal
🇦🇹 Austria
🇵🇱 Poland
🇩🇰 Denmark
…and most EU countries.

If your country is not listed, contact us for confirmation.

11. Contact Information

For any shipping-related questions, contact us at:

📩 support@proswiftmart.com
🏢 SwiftMart™ — Toulouse, France
⏱ Response time: 24–48 hours