Frequently Asked Questions

Frequently Asked Questions – SwiftMart™

Welcome to the SwiftMart™ FAQ section.
Here you’ll find clear, helpful answers to the most common questions about our electric bikes, batteries, delivery, returns, payments, and customer support.

If you need additional help, our support team is always ready to assist you.

📦 Orders & Shipping

1. How long does delivery take?

Delivery times vary based on your location and the size of your order:

  • France: 2–5 business days

  • European Union: 3–7 business days

  • E-Bikes & Heavy Items: 5–10 business days

We always ship with reliable EU carriers to ensure safe and timely delivery.

2. How do I track my order?

Once your order is shipped, you will receive a Shipping Confirmation Email with your tracking number.
You can track your parcel via:

  • Colissimo / La Poste

  • Chronopost

  • GLS

  • DPD

  • UPS

  • FedEx (for large E-Bikes)

If you do not receive a tracking number within 48 hours, please contact us.

3. Do you ship internationally?

Yes — SwiftMart™ ships across the European Union.
For deliveries outside the EU, please contact our team before ordering.

4. What if my package is delayed or not moving?

Tracking updates may take time depending on the carrier.
If your order shows no movement for more than 72 hours, contact us and we will investigate immediately.

💳 Payments & Security

5. Which payment methods do you accept?

We support secure payments through:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed through encrypted SSL-secured systems.

6. Is my payment information secure?

Yes.
SwiftMart™ uses advanced SSL encryption and industry-standard security to protect your information.
We do not store or share your payment data.

🚲 Electric Bikes & Product Questions

7. Are your E-Bikes EU certified?

Absolutely.
All SwiftMart™ electric bikes comply with European safety, motor, and battery regulations.

8. Do E-Bikes come pre-assembled?

Yes — our E-Bikes arrive 85–90% assembled.
You may need to attach:

  • Handlebar

  • Front wheel

  • Pedals

Instructions and tools are included.

9. What range can I expect from my E-Bike?

Range depends on the model and riding conditions.
Most SwiftMart™ models provide 40–120 km per charge.

10. How long do E-Bike batteries last?

Our lithium batteries typically last 800–1,000 full charge cycles, equal to several years of use.

🔋 Battery & Charging

11. How long does it take to charge the battery?

Charging duration:

  • Standard battery: 4–6 hours

  • High-capacity models: 6–8 hours

12. Can I replace or upgrade my battery?

Yes, some models support replacement or upgrades.
Contact us with your model number to confirm compatibility.

🔄 Returns, Refunds & Warranty

13. What is your return policy?

You may return unused products within 30 days of delivery.
Products must be:

  • In original packaging

  • Unused

  • In resellable condition

(Used or damaged items may not qualify.)

14. How long do refunds take?

Refunds are processed within 3–7 business days after we receive and inspect your returned item.

15. Do you offer a warranty on E-Bikes?

Yes, we provide:

  • 1-year warranty on motors, controllers, and frames

  • 6-month warranty on batteries

  • 30-day return window for unused items

Warranty does not cover misuse or accidental damage.

💬 Customer Support

16. How can I contact SwiftMart™?

You can reach us anytime:

📧 Email: support@proswiftmart.com
📧 General: swiftmartonline0@gmail.com
📞 Phone/WhatsApp: +33 7 73 00 24 99
📞 Phone/WhatsApp: +33 7 84 76 50 71

We typically respond within 24 hours.

17. When is customer service available?

Our team is available:

Monday–Friday, 9:00–18:00 CET
(Excluding public holidays)

18. I received a damaged or incorrect item. What should I do?

If your item arrives damaged or incorrect, contact us within 48 hours with:

  • Order number

  • Photos or video of the issue

We will replace or resolve the problem quickly.

⚙ Technical Support

19. Do you offer maintenance or repair support?

Yes.
We provide:

  • Remote troubleshooting

  • Guidance for assembly

  • Assistance finding a local repair shop if needed

20. Can I request spare parts?

Yes — we can provide spare parts for most models.
Email us with your E-Bike model and part needed.

Still Need Help?

If you have questions not listed here, our support team is ready to assist you anytime.

SwiftMart™ – Premium Electric Bikes for Smart Riders.