SPECIFICATIONS

Applicable Scene: CASUAL

Applicable Season: Winter

CN: Hubei

Closure Type: Zipper

Craft of Weaving: Tatting

Gender: Men

High-concerned chemical: None

Hooded: Yes

Item Type: Outerwear & Coats

Lining Material: Faux Fur

Material: POLYESTER

Outerwear Type: JACKETS

Place Of Origin: China (mainland)

Style: Casual

Thickness: Thick

whether full opening: Yes

Dear Customers:

     Welcome to our store

     Wish you have a pleasant shopping time ! ! !

     Before placing an order, you must check the following shopping tips,

so that you will have a successful shopping experience:

     1. Size: This is Asian size, about 2 size smaller than US/European size. 

     2. Feedback is very important for us, please kindly give us 5 stars positive feedback.

If you meet any problems,please try to contact us,we are glad to help you deal any problem

     3. We will ship out the parcel in 3-7 days after paymen

Please remark your weight height when place order if you are not sure about your size

There may be 1-3cm difference 1 inch=2.54cm 1cm=0.39 inch

We use Asia size about two or three size smaller than US/Euro size

US XS=Asia M US S=Asia L US M=Asia XL US L=Asia XXL  US XL=Asia XXXL  US XXL=Asia XXXXL  US XXXL=Asia XXXXXL

We will ship out the parcel in 3-7 days after paymen

Please remark your weight height when place order if you are not sure about your size

There may be 1-3cm difference 1 inch=2.54cm 1cm=0.39 inch

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

✅ SHIPPING POLICY – SwiftMart™

Last update[11/14/2025]

1. Introduction

At SwiftMart™, we are committed to providing fast, safe, and reliable delivery for all E-Bikes, Batteries, and Electric Mobility products.

All shipments comply with:

• EU Transport Standards

• UN38.3 Battery Shipping Requirements

• France & EU Shipping Regulations

Our delivery partners include:
DPD, GLS, Chronopost, UPS, DHL, Colissimo
(Depending on warehouse location).

2. Processing Time

After you place an order:

✔ Orders are processed within 1–2 business days
✔ A tracking number is emailed as soon as the shipment is dispatched
✔ High-value E-Bikes undergo additional quality control before shipping

We do NOT offer same-day shipping because E-Bikes require inspection and safe packaging.

3. Shipping Time (EU Delivery)

SwiftMart ships exclusively from EU warehouses (France, Germany, Poland, Spain).

Estimated delivery times:

🚲 E-Bikes:

5–9 business days within the EU

🔋 E-Bike Batteries:

4–7 business days

🧰 Accessories:**

3–6 business days

⛔ No customs fees
⛔ No import taxes
⛔ No extra charges

All products are shipped inside the EU, so your order will not go through customs.

4. Shipping Costs

Shipping costs are calculated at checkout depending on:

✔ Delivery country
✔ Product weight
✔ Product size

Most E-Bikes include Free EU Shipping unless otherwise stated.

5. Delivery Requirements

Because our products are high value, you agree to:

✔ Provide a complete and correct shipping address
✔ Be available for delivery
✔ Answer the carrier if signature confirmation is required

If the carrier cannot deliver due to wrong address or unavailability, a re-delivery fee may apply.

6. Tracking Your Order

As soon as your order ships, you will receive:

📧 A shipping confirmation email
🔗 A tracking link
🚚 Real-time updates from the carrier

Tracking may take 24–48 hours to activate after dispatch.

7. Damaged or Missing Items

If your shipment arrives damaged or incomplete, notify us within 48 hours of delivery.

To process your claim, we require:

• Photos/videos of the packaging

• Photos/videos of the product

• Your order number

We will arrange a replacement, repair, or refund depending on the case.

8. Failed Delivery / Returned to Sender

A package may be returned to the warehouse if:

• The address is incorrect

• The customer is unavailable

• The phone number is not reachable

• Delivery attempts fail

• The customer refuses delivery

If the item returns to us, the customer may be responsible for re-shipping costs.

9. Shipping for Warranty & Returns

Return shipping rules are described in our Return & Refund Policy.

✔ If the product is defective → SwiftMart covers all shipping costs
✔ If the customer changes their mind → return shipping is not covered

We do not accept returns without prior approval.

10. Countries We Ship To

We currently ship to:

🇫🇷 France
🇩🇪 Germany
🇮🇹 Italy
🇪🇸 Spain
🇧🇪 Belgium
🇳🇱 Netherlands
🇵🇹 Portugal
🇦🇹 Austria
🇵🇱 Poland
🇩🇰 Denmark
…and most EU countries.

If your country is not listed, contact us for confirmation.

11. Contact Information

For any shipping-related questions, contact us at:

📩 support@proswiftmart.com
🏢 SwiftMart™ — Toulouse, France
⏱ Response time: 24–48 hours